The Department of Home Affairs has announced in a statement that it will be extending office hours for the month of February. If you need to renew your passport or replace your missing ID card, now is the time.
Operating hours will be extended to 7pm from 3 February 2020 until 28 February 2020, excluding weekends. Home Affairs offices will begin servicing people from 8am until 7pm on weekdays.
The Department says that it will ensure that everyone who is inside an office at the time of closing receives the service they require.
Office managers/supervisors are to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served. This should allow officials to conclude all the necessary work before 7pm. The Department encourages people intending to visit our offices to do so as early as they can on their preferred day.
Applications for and collection of smart ID cards and passports will be prioritised during the extended operating hours. Other services such as issuing of birth and death certificates and applications for amendments and rectifications will also be rendered.
The Department urges people who have applied for smart ID cards more than two weeks ago to visit the offices where they had applied for the documents, to collect them. On average, the Department has around 400,000 uncollected smart ID cards nationwide, since inception.
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