The Flight Centre Travel Group strongly advises all their customers who have bookings with Mango Airlines to book alternative carriers for their domestic and Zanzibar flights.
This follows the announcement made by Mango that the airline is preparing to enter business rescue and pause operations Thursday 22 April, effective from 1 May.
Subsequent to this initial news, there were various delays and cancellations affecting both Mango’s domestic and regional flight to Zanzibar this week.
‘Our priority is always our customer,’ says Andrew Stark, Managing Director of the Flight Centre Travel Group. ‘It has been a week since the communication was released regarding Mango Airlines pausing operations and as yet, we have not advised on a recommendation policy from the airline giving passengers the option to apply for a refund or for future travel credits. Without a formal policy issued by the airline, we are unable to advise affected passengers of how to recover their funds or what their date change options are.
‘Currently, we have no certainty that our customers’ money will be safe nor that their travel arrangements will be honoured by the airline. We do not want our customers to be stranded nor to have confusion around their travel. As a Group, we are therefore advising travellers to look at alternative carriers and routings until there is clarity and further communication directly from the airline.’
‘Our Corporate and Leisure Travel Experts are contacting our customers to assure them that we are doing everything in our power to ensure that our customers are not stranded,’ says Stark.
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