South African National Parks (SANParks) plans to improve its visitor experience with the introduction of a new, modernised booking system.
Image: X / @SANParks
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The Tourism Property Management System (TPMS), an internationally recognised software solution, will be implemented to streamline accommodation and activity bookings across national parks.
According to SANParks Head of Communications, JP Louw, the TPMS is “a tourism-focused, cohesive, and modern software solution that enables SANParks to execute its tourism operations more efficiently and effectively.”
It aims to address longstanding technological challenges that have hindered SANParks’ operations in tourism, hospitality, and property management areas.
The implementation of TPMS comes after SANParks conducted a thorough analysis of its current systems’ weaknesses.
The new system to improve accessibility, streamline booking processes, and create opportunities for new revenue channels.
The rollout of TPMS began on August 1, 2024, with Golden Gate Highlands and Addo Elephant National Parks serving as the initial implementation sites.
SANParks has cautioned that the transition may cause some disruptions to operations at its Head Office and the relevant parks.
However, as stated on the SANParks website, “all efforts will be made to avoid or minimise such impacts.”
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